Pre Auth for DVD Rental machines

Yet another topic that has come up that I figured we might as well chime in on. Pre Authorizations for our Kiosk machines. The question is and still is, "How Much"?
I have mine set at $10.01. I like the 01 because it sometimes gets the folks to call me. I use the phone call as an opportunity to explain the machine and the way it works. Most of the folks I talk to turn out to be really great renters. Some do a full pre-auth and others do a partial. It's a tough deal because some folks don't have much in their accounts... What do you guys do?

Sincerely,
Mike Weiland
http://readydvd.com

Redbox sues Universal

I am sure you all have some thoughts on the lawsuit! Let us know what you think..

copy and paste this URL into a new brower to catch up on some interesting comments:

http://episteme.arstechnica.com/eve/forums/a/tpc/f/174096756/m/697000035931

Sincerely,
Mike Weiland
http://readydvd.com

BLU RAY DVD'S

Since Joe and Rich Petty started a new line of discussion on Blu Ray and Regular DVD's, let's keep it rolling.

Mike Weiland
http://readydvd.com

vesmontana said...

Hey Joe,

Did you try the blu-rays yet?
I am thinking of trying them when Dark Knight comes out. If so what are you charging? I think we all are going to have to put them in eventually but it could increase our sales as well.

November 20, 2008 3:37 PM

Joe Fusco said...

I put Wall-E Blu Ray in and it rented once for 4 nights. I charge $1.00 for DVD and $1.79 for Blu ray. I have it clearly marked next to the slot and across the top. Also have 'Blue Ray" on the case spine. I use a P-touch. It's great, they peel right off the metal of the kiosk when removing.

Careful with the wording. I had "Wall-E available in blu ray $1.79/night". With the Wall-e blu ray rented and not in the kiosk (with "blu ray" shown on the spine) the other Wall-e's were just sitting there. Everyone may have thought they were all blue ray the way it was worded. Now I changed it to "Wall-E in slot 104 is blu ray for $1.79/night". Just have to remember not to move them remotely.

I ordered 2 blu ray for dark night. See how that does.

November 25, 2008 5:37 PM

Security Metrics Quick and Easy Compliance Contact

I just got off the phone with http://securitymetrics.com and talked to a specific guy by the name of Mike Decker. Mike told me that he'd be happy to help any of you become PCI compliant. I can't believe how easy this was! He was incredibly gracious with my lack of understanding this whole thing. Matter of fact, all I did was give him my 5 IP addresses that Mark Rudolph sent me via e-mail and ran the scan right there. He told me that I was compliant as long as I answered the 11 questions (which were easy)...

PLEASE CALL YOUR MERCHANT SERVICE FIRST IN REGARDS TO PCI COMPLIANCE. If required, contact Mike Decker below...

Here is Mike Decker's contact information:
Mike Decker
Security Metrics
801-995-6329
He told me that he usually is able to get to your phone call within 5-10 minutes. He said if you can't get in touch with him, just call this number 1-801-705-5665 and they'll make sure you are taken care of.

NEW PERSON THAT TOOK OVER MIKE DECKER'S JOB

Mike Decker is no longer at Security Metrics. New contact:


Jonathan Clark

Compliance Consultant

jonc@securitymetrics.com

Office 801-995-6368

Tech 801-705-5700

Fax 801-724-9700

www.securitymetrics.com





Sincerely,
Mike Weiland
http://readydvd.com

DVD Kiosk Art for December with Release Dates

Here are the movies with Release Dates that we are putting in our Kiosk during the month of December. Go ahead and help yourself. These will print out on your printer. As you may or may not know, you can get all of these ordered from VPD for I believe Rhonda Young said ($9.99) per kiosk. I am not sure how many they'll send to you but if you don't have a color printer, it might be worth it to have them send you the kiosk art. I like to get these sent to my host stores before the month starts so they can add them into the slots. Customers like seeing what is coming to the kiosk before they actually arrive...

Sincerely,

Mike Weiland

http://readydvd.com

Wall-E DVD Art That fits-Thanks to Rhonda Young from VPD

Rhonda Young has been gracious enough to send everyon the Wall-e dvd case art. You can see that they added the spine to it so we can all use it in our box. The box art will work now so that you customers will see the title on the spine. If you need it sent seperately in an e-mail, let me know. It is perfect the way she sent it and won't need to be resized.

Sincerely,
Mike Weiland
http://readydvd.com

PCI Compliance Update on our DVD Kiosk Machine

As many of you know, this PCI compliance thing has been on the back burner and hadn't yet materialized "until now".. We got our bill(FOR THE YEAR) this month for $139.75. I, of course think it's a ridiculous fee that the merchant accounts are dropping on us. I called Roy and e-mailed him about it and he sent me some return information. I called First Data and told them that I wasn't too happy about the charge. A gal by the name of "Lisa H." was the person I talked to. She understood my concern and told me that if I could prove that we are PCI compliant with a "PCI compliant Certificate", she would wave my fees. I have contacted the folks at DVDNow to see about such a certificate. Hopefully, we can get out of this fee. I'll keep you all posted on it. Here is the letter I received from Roy Neese at First Data. He is also trying to get to the bottom of it with me. Hopefully, we can get something done for "all of us"..

Mike,

There was a notice sent last month about a $149.75 fee being added to all customer accounts. The card companies are requiring all merchant to certify they are PCI compliant (Payment Card Industry) in order to be protected against fines. The notice indicated that First Data has hired a company to help merchant become certified. First Data’s yearly fee is primarily to pay for PCI Security compliance as required by Visa/MasterCard. Each merchant has the responsibility to be Payment Card Industry (PCI) compliant. On your behalf, First Data has hired a third party vendor to perform this service at a discounted rate. PCI compliance is a very serious issue and cannot be overemphasized. For more information regarding PCI compliance and electronic data storage please visit www.visa.com/cisp, www.mastercard.com/sdp and www.pcisecuritystandards.org. As a Merchant you are responsible for certification of PCI compliance and may be subject to fines for not providing proof of compliance. From what I understand you can contact Customer Service and choose option 6 then 4 to discuss what your options are with this yearly fee.

If you choose to contact Customer Service 1877 273 8191, please let me know what they tell you.

Roy B. Neese
Account Executive



Sincerely,

Mike Weiland
http://readydvd.com