YOUR PAY and How to Ban a Problem customer

If you run into any problems with certain customers that try to mess with the system of renting, it's very easy to ban them. Your machine is capable of keeping those problem folks from runing your rental business. I recently received a question regarding this (Thanks Deion). I think this will help all of you that use "yourpay"as your gateway.

Here's how to ban the "problematic customer"
As some of you know, my wife Michelle does most of this stuff for me. She's the brains behind the operation...

Hi Deion,
I will try and write how to list a card as fraudulent in Your Pay. I’m going be mostly memory here, but I will try and get it as close as possible to the real thing:

1) After logging into Your Pay, go to ADMIN on the top menu bar
2) Under Fraud Settings choose ADD/Change Credit Card Number to Block
3) It will bring up a screen : Fraud: Block Credit Card
4) Here you will input the entire credit card number, click the Add Arrows, and then it will drop into box on the right.
5) Then hit “Next”. That will take you to Fraud: Block Name
6) Enter the card holder’s name and “click” it over. I usually enter the name the way it appears in our kiosk software. I also enter it other ways, i.e. if it is listed as Weiland Mike, I will enter it as ‘Weiland Mike’ and also as ‘Mike Weiland’. I don’t know why some people’s names are last/first and some are first/last, so I enter it both ways. ALSO: If the name shows up as ‘Mike A Weiland’, I will enter it in Fraud as ‘Mike A Weiland’ and also as ‘Mike Weiland’. I think there is a help screen you can access for additional pointers. If you do the name, you can hopefully stop the guy from renting if he uses a card different than the one(s) you have already seen.

If you don’t know how to get the entire credit card number (our Connections software doesn’t show the entire number), you will need to find the Order Number of the transaction (either in Your Pay or Connections will have it if the sale is declined) and copy/paste it into YourPay’s “Ticket Only” option that is under POS. We won’t do anything with it here, but if you paste the Order Number there and hit Retrieve Order (or Next, I don’t remember what is says exactly), YourPay will retrieve the order and the entire card number will show there. That is where you can copy the card number and paste it into the Block Card Number when you go back into Fraud Settings.

Give it a try and feel free to email me if you encounter any problems.

Michelle