Scratched and Broken DVD's

Kyle B. has left a new comment on your post "Pre Auth Issues and Questions":

Hey Mike,

Can you start a new topic about what other kiosk owners due when a customer gets a scratched or broken dvd. Right now I contact my customer and apologize for the promblem and give them a FNF rental. I would just like to what all the other owners do and if there is just a better way to handle those issues.

I forgot to add to the post I just sent in, is there a way to catch scratched or broken DVD's before they go out? Thanks

No problem Kyle. It's been discussed on the blog a little, but it would be interesting to see what others do in this case. I personally just get the phone calls and give them a free rental. Plus, I add them to the VPD Newsletter so they get e-mails from me once a week.

Sincerely,
Mike Weiland
http://readydvd.com